General FAQ

Follow this link (https://portal.nutrienequine.com.au/registerwhich will take you to the “Register” page where you will have to fill out a few simple details. After entering your details, you will receive an email confirming your new account. Please confirm your account via this email, then you will be able to head to the “Sign In” page to enter your email and the password you created on the “Register” page. 

 If you already have a Nutrien membership please follow the link to log in and Nominate

https://portal.nutrienequine.com.au/login

  • Enter your nominated email for this account
  • Enter your password ( if you don’t know your password you will need to reset it.  write down or save your  password )
  • select nominations > add nomination> select sale
  • Fill in all sections and save.
  • Please call 0447356549 for assistance with nominations
  • Online Bidding will be held through AuctionsPlus. Please ensure you have an account with them. If you do not, you can register here. https://auctionsplus.com.au/register  ( please note first time user will need to complete a one off induction with 20 questions. please allow approx 15minutes to complete- if only bidding on horses select other and you will not have to provide a pic # and induction is only 5 questions) )
  • Once set up with an AuctionsPlus account, register for a bid card with Nutrien –  https://portal.nutrienequine.com.au/login and go to bid cards and select sale. Fill in details and select that you wish to bid online. Please enter your Auctions Plus Usercode ( 8 digits )  into the drop down box (this can be found on your AuctionsPlus Dashboard)
  • Your registration will then need to be approved by Nutrien and Auctions Plus admin. You will receive an email once your bid card is approved and you will be able to bid.
  • Please ensure you complete this process at least 48 hours prior to the sale commencing to ensure your account is set up to bid.

Webcast FAQ

We start the day and our breaks with recognition to our sponsors and event advertisers.

If watching Rewatch, please press play and then just like a You Tube video you can scroll the white bar at the bottom of the player to scrub through the footage.

No! The live webcasts are bought to you live and free by Nutrien Equine.

When playing, at the bottom of the screen is the letters HD > Click on these to bring up quality settings, you may need to drop down to Low depending on your internet connection, how many people on your bandwith network. Particularly in high volume times and areas.

If you have continuous trouble even on the low setting please contact us but it will most likely be your network or the numbers of users on the same network as you. Particularly after school times and in the evening. Our tech team will respond to you as quickly as possible.

We will load free *rewatch videos of whole events as they finish. You will see a list below the live player, all named with their events and run numbers. Click select on the event you wish to play and then click the play button in the middle of the screen.

Some smart tv’s are so new that they are missing some technology from our platform. Best to connect your computer via a HDMI cable and play through that way. Please email the model of your smart tv to info@5stream.com.au and we will get back to you with technical support.

If you are hearing two lots of audio it may mean you have two browsers open at the same time. Close all your internet browsers and open only one page with the Australian Equine Network. This should fix that issue.

Our recommended browsers are Chrome (google). Internet Explorer seems to have issues, so please download Chrome to play the webcast. PLEASE make sure you have the lastest version of google Chrome.